Refund Policy
At FIRSTGOL, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple and transparent refund process.
Returns
We accept returns within 30 days of the delivery date. Items must be unused, unworn, and in their original condition and packaging.
Return Shipping
Return shipping is free of charge. We do not charge any restocking fees.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund ,If approved, your refund will be processed to your original payment method , Refunds are typically processed within 10 business days, depending on your payment provider. Please note that processing times may vary between banks or payment services.
Exchanges
If you wish to exchange an item, please contact us and we will assist you based on product availability.
Non-Returnable Items
Currently, there are no final sale items. All products are eligible for return as long as return conditions are met.
How to Start a Return
To initiate a return or exchange, please contact us with your order number and reason for return.
FIRSTGOL reserves the right to refuse returns that do not meet the above conditions. This policy may be updated at any time without prior notice.