FAQ

FAQ

Are your products authentic?

Yes. FIRSTGOL is an authorized retailer of Soccer products. All items sold on our store are 100% genuine and sourced through official distribution channels.

How long does shipping take?

Orders are processed quickly and typically delivered within 3–7 business days, depending on your location. Tracking information is provided once your order ships.

Do you offer international shipping?

Yes, we ship internationally. Shipping times and rates vary by destination and will be calculated at checkout.

What is your return policy?

We accept returns within 30 days of delivery. Returns are free, with no restocking fees and no final sale items. Items must be unused and in original condition.

How do I start a return?

To initiate a return, please contact us via email with your order number and reason for return. Our support team will assist you promptly.

How can I contact customer support?

You can reach us anytime at support@firstgol.com or by phone at +44 7537 182103.

We aim to respond within 24 hours.

Are payments secure?

Yes. All transactions are encrypted and processed through secure payment gateways to protect your information.